Instagram and Messenger, in the same inbox
Answer Instagram DMs, turn post and reel comments into private conversations, and handle Facebook Messenger threads — all from the same queue your team already lives in.
- Instagram DMs & Messenger threads
- Comment-to-DM automation
- One unified team inbox
- Shared contacts & history
One inbox for every place they message you
Handle Instagram and Messenger in the same queue as WhatsApp, turn comments into DMs, and keep one profile per person across it all.
Instagram and Messenger, right beside WhatsApp
DMs, story replies, and Messenger threads land in the same inbox your team already lives in — with the same assignment, statuses, tags, and notes.
- Instagram DMs & story replies
- Messenger threads inline
- Same routing, tags & private notes
- No tab-switching between apps
Turn comments into private conversations
Auto-reply to comments on a specific post or reel and move the person into a DM — capturing the lead the moment their interest is highest.
- Auto-reply to post & reel comments
- Move the conversation into a DM
- Per-post and per-reel targeting
- Catches the lead at peak interest
“price?” — @daniel.o
One profile that follows the person across channels
Contacts and history follow the customer, so someone who DMs on Instagram and later messages on WhatsApp is a single profile — and the same flows and AI respond everywhere.
- One contact, one history, every channel
- Same automation flows across channels
- Same knowledge-base AI everywhere
- Built in — not billed as an add-on
Multichannel, done as one system
DMs & story replies
Answer Instagram direct messages and story replies from the same queue your team already works — no app-switching.
Comment-to-DM targeting
Auto-reply to comments on a specific post or reel and move the conversation into a private DM — capturing the lead at peak interest.
Shared contacts & history
A person who DMs on Instagram and later messages on WhatsApp is one profile with one history — not three disconnected threads.
Unified assignment & tags
The same routing, statuses, tags, and private notes apply to Instagram and Messenger conversations as to WhatsApp.
The same AI agent
Your knowledge-base AI answers on Instagram and Messenger too, so automation isn’t limited to one channel.
Built in, not billed extra
Multichannel is part of the same inbox and automation engine — there’s no separate product to buy or wire up.
A better take on multichannel
Truly unified, not siloed
Contacts and history follow the person across channels, so a customer who DMs on Instagram and later messages on WhatsApp is one profile, not three.
Capture intent at the source
Comment-to-DM with per-post targeting turns social engagement into real conversations automatically.
Built in, not billed extra
Multichannel is part of the same inbox and automation engine — no separate product to buy or wire up.
Questions, answered
Can I handle Instagram and Messenger in the same place as WhatsApp?
Yes. Instagram DMs, Messenger threads, and WhatsApp conversations all land in one shared queue with the same assignment, tagging, and notes — your team never switches tabs.
What is comment-to-DM?
When someone comments on a post or reel, the platform can auto-reply and move them into a private DM — turning public engagement into a real conversation at the moment interest is highest.
Can I target specific posts or reels?
Yes. Comment-to-DM supports per-post targeting, so you can run it on the exact campaign posts you choose rather than every comment across your account.
Do contacts stay unified across channels?
They do. Contact and history follow the person, so someone who DMs on Instagram and later messages on WhatsApp is a single profile — not three separate records.
Do my automation flows work on these channels?
Yes. The same flows and the same knowledge-base AI agent that power WhatsApp respond on Instagram and Messenger too.
Is multichannel an extra add-on?
No. It’s part of the same inbox and automation engine — there’s nothing separate to purchase or connect beyond linking your accounts.
Bring every channel into Kontaktly
Free to start — no credit card, no setup fee. Bring your team onto WhatsApp today.
- No credit card
- Free plan to start
- Setup in minutes