An AI agent that answers like your best rep
Deploy an AI teammate that resolves common questions instantly from your own knowledge base, drafts replies for human agents, and knows when to hand off to a person.
- Answers from your knowledge base
- Inline reply suggestions for agents
- Confident human handoff
- Scoped to the right contacts
Grounded answers, agent copilot, clean handoff
An AI teammate that resolves the routine instantly, speeds up your humans, and knows exactly when to step aside.
Answers from your knowledge base, not guesswork
Feed it your help docs, FAQs, and policies. It replies from that knowledge — accurate, on-brand, and never inventing facts about your business.
- Trained on your docs, FAQs & policies
- Cites the source behind an answer
- On-brand tone every time
- No hallucinated facts
Draft replies that cut response time
Even when a human handles the chat, the AI suggests a reply your agent can accept, tweak, or ignore — faster answers without losing the human touch.
- Inline suggested replies
- Accept, edit, or ignore
- Drafted from the same knowledge base
- Agent always sends the final word
Your order #4821 shipped this morning — here’s the tracking link 📦
Agent stays in control of every send.
Scoped tightly, and hands off cleanly
Set the topics and contacts it should handle. When a question is out of scope or a customer wants a person, it escalates to the inbox with full context.
- Scope to all, or include/exclude segments
- Set topics it should and shouldn’t handle
- Escalates on request or uncertainty
- Handoff carries the full history
An AI teammate, not a bolt-on bot
Reply suggestions for agents
Even when a human is on the chat, the AI drafts a suggested reply your agent can accept, tweak, or ignore — faster responses, human touch intact.
Handoff with full context
When it escalates, the whole conversation and what the AI already tried land in the shared inbox — the customer never repeats themselves.
Contact scoping
Point the AI at all contacts, or include and exclude specific segments — VIPs and sensitive threads always reach a person first.
Works across channels
The same AI answers on WhatsApp, Instagram DMs, and Messenger, so one knowledge base serves every place customers message you.
Guardrails & topics
Set the subjects it should and shouldn’t handle. Out-of-scope questions escalate cleanly instead of getting a confident wrong answer.
One AI across the platform
The same engine powers inbox suggestions and automation flows — not a bolt-on chatbot with its own separate brain.
A better take on the AI agent
Targeted, not blanket
Scope the AI to all contacts, or include/exclude specific segments — so VIPs or sensitive threads always reach a human first.
Handoff with context
When it escalates, the full conversation and what the AI already tried land in the shared inbox — no repeating the question.
Part of the platform, not a bolt-on
The same AI powers inbox suggestions and automation flows, so one knowledge base serves your whole operation.
Questions, answered
Where does the AI get its answers?
From your own knowledge base — help docs, FAQs, and policies you feed it. It answers from that content, so replies are accurate and on-brand rather than made up.
Will it hallucinate or invent things about my business?
It is grounded in your content and scoped to set topics. When a question falls outside what it knows, it escalates to a human instead of guessing.
Can it help agents instead of replacing them?
Yes. In copilot mode it drafts a suggested reply beside the agent, who accepts, edits, or ignores it — cutting response time while a person stays in control.
How does it know when to hand off to a person?
When a question is out of scope, a customer asks for a human, or a contact is in an excluded segment, it escalates cleanly to the shared inbox with the full conversation attached.
Can I keep the AI away from certain customers?
Yes. Scope it to all contacts, or include/exclude specific segments — so VIPs or sensitive conversations always reach a human first.
Does it work on Instagram and Messenger?
Yes. The same AI and knowledge base answer on WhatsApp, Instagram DMs, and Messenger from the same unified inbox.
Put an AI teammate to work on Kontaktly
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