Sell inside the conversation
Share a product catalog, collect orders, and send payment links so customers browse, order, and pay without ever leaving WhatsApp.
- WhatsApp product catalog
- Native order collection
- Payment links in chat
- Order history on the contact
Browse, order, and pay — all in the thread
Show the catalog, take the order and the payment, then keep every order on the customer’s profile for support and follow-up.
Let customers browse without leaving the chat
Send individual products or whole collections straight into the conversation, so customers explore and add to cart inside WhatsApp — no bounce to a website.
- Send products & collections in chat
- Add-to-cart inside WhatsApp
- No detour to an external site
- Browse where the conversation already is
Close the sale inside the conversation
Collect native order details and send a payment link in the same thread — browsing, ordering, and paying all happen in one place, with fewer drop-offs.
- Native WhatsApp order collection
- Structured item, quantity & totals
- Payment link sent in-thread
- One conversation, start to paid
Orders and support share one thread
Every order attaches to the contact, so an order question and its answer are one conversation — and you can trigger flows for confirmations, shipping, and re-orders.
- Orders attach to the contact profile
- Support sees exactly what they bought
- Trigger follow-up flows on any order
- Nudge re-orders in one message
A full storefront inside the chat
Product catalog in chat
Send individual products or whole collections so customers browse and add to cart without ever leaving WhatsApp.
Native order details
Collect orders through WhatsApp’s built-in order flow — item, quantity, and totals arrive structured, not as free text.
Payment links
Send a payment link in the thread to close the sale — the whole purchase happens inside the conversation.
Order history on the contact
Every order attaches to the customer profile, so support and sales see exactly what someone bought when they reach out.
Follow up automatically
Trigger flows off an order for confirmations, shipping updates, and re-orders — from the same automation engine.
Re-order & win-back
Because orders live beside the chat, nudging a repeat purchase or recovering an abandoned one is one message away.
A better take on WhatsApp commerce
No detour to a website
Browsing, ordering, and paying all happen in the conversation — fewer drop-offs than bouncing customers to a checkout page.
Commerce meets support
Because orders live on the same contact as the chat, an order question and its answer are one conversation, not a ticket lookup.
Follow up automatically
Trigger flows on an order — confirmations, shipping updates, and re-orders — from the same automation engine.
Questions, answered
Can customers buy without leaving WhatsApp?
Yes. They browse your catalog, place a native order, and pay via a link — all inside the conversation. There’s no detour to a separate website or checkout page.
How are orders collected?
Through WhatsApp’s native order flow, so item, quantity, and totals arrive as structured order details rather than free-form text you have to parse.
How do customers pay?
You send a payment link right in the thread. The customer pays, and the whole purchase is completed inside the same conversation.
Where do orders show up afterwards?
Each order attaches to the customer’s contact profile, so support and sales can see exactly what someone bought whenever they get in touch.
Can I automate order follow-ups?
Yes. Trigger automation flows off an order to send confirmations, shipping updates, and re-order nudges — using the same no-code flow builder as the rest of the platform.
Why sell in chat instead of sending people to my site?
Keeping browse, order, and pay in one conversation removes the drop-offs you get bouncing customers to an external checkout — and it keeps commerce and support in the same thread.
Start selling in chat on Kontaktly
Free to start — no credit card, no setup fee. Bring your team onto WhatsApp today.
- No credit card
- Free plan to start
- Setup in minutes