Take WhatsApp voice calls right in your browser
Answer and place WhatsApp Business calls without a phone. Calling runs directly in the browser over WebRTC, so agents talk to customers from the same screen they chat on.
- In-browser WebRTC audio
- No desk phone required
- Per-minute at-cost billing
- Chat and call in one place
Voice, right where the conversation lives
Take the call in the browser, with full context beside it, billed by the minute on the same wallet as your messages.
Answer and place WhatsApp calls from the web app
Voice runs directly in the browser over WebRTC — no softphone, no forwarding, no extra hardware. Agents talk to customers from the same screen they chat on.
- Browser-direct WebRTC audio
- Answer and dial out
- Nothing to install
- No desk phone required
Pick up already knowing the story
The conversation, contact profile, and internal notes sit right beside the call, so an agent isn’t starting cold — they see exactly what happened before the phone rang.
- Conversation history beside the call
- Contact profile & attributes
- Private notes in view
- Follow-up stays in the same thread
Per-minute, at cost, on the same wallet
Voice minutes are metered and charged at cost through the prepaid wallet you already use for messaging — one balance for everything, and no seat surcharge to unlock voice.
- Per-minute metering at cost
- One wallet for chat and voice
- Transparent ledger
- Pay only for what you use
Voice as a first-class channel
Answer & place calls
Take incoming WhatsApp calls and dial customers out — all from the web app, over a direct WebRTC audio connection.
No hardware, no softphone
There’s nothing to install and no forwarding to your mobile — calling runs in the browser your team already has open.
Context beside the call
The conversation, contact profile, and notes sit right next to the call, so agents pick up already knowing the story.
Per-minute wallet billing
Voice minutes are metered and charged at cost through the same prepaid wallet as messaging — one balance for everything.
One inbox for voice & chat
The message before the call and the follow-up after it live in the same thread — no context lost between channels.
No seat surcharge
Voice isn’t gated behind a pricier plan — you pay only for the minutes you actually use.
A better take on WhatsApp calling
Genuinely in-app
Browser-direct WebRTC audio means calling isn’t a redirect to your phone — it’s a first-class channel inside the workspace.
One workspace for voice and chat
The same inbox handles the message before the call and the follow-up after it — no context lost between channels.
Pay only for what you use
Per-minute at-cost pricing on the wallet ledger — no seat surcharge to unlock voice.
Questions, answered
Do agents need a phone to take WhatsApp calls?
No. Calling runs directly in the browser over WebRTC, so agents answer and place WhatsApp voice calls from the same web app they chat in — no desk phone, no softphone, no forwarding.
Is there anything to install?
Nothing. It works in the browser your team already uses. No plugin, no separate app, no extra hardware.
Can agents see who they’re talking to during a call?
Yes. The conversation history, contact profile, and notes sit right beside the call, so agents start every call already knowing the context.
How is calling billed?
Voice minutes are metered and charged at cost through the same prepaid wallet as your messaging — one balance, one transparent ledger, no marketing markup.
Is voice locked to a higher plan?
No. There’s no seat surcharge to unlock voice — you simply pay per minute for the calls you make and take.
How does calling connect to the rest of the workspace?
The message before a call and the follow-up after it stay in the same conversation thread, so voice is a first-class channel inside the inbox rather than a separate tool.
Add voice to your inbox on Kontaktly
Free to start — no credit card, no setup fee. Bring your team onto WhatsApp today.
- No credit card
- Free plan to start
- Setup in minutes